
Taptap Send: company and regulatory profile
What to confirm before sending with Taptap Send
These questions connect the source material below to your particular transfer. A quotation records what the provider published; it does not confirm your eligibility or that the conditions apply to your payment. Missing evidence describes our collection, not the provider’s capabilities.
- Is your destination and currency available to customers sending from the UK?
- Read the provider's statement: where it sends money
- Is bank deposit, cash pickup, card delivery or a mobile wallet available for this route?
- Read the provider's statement: how recipients are paid
- What are the standard fee and recipient payout for your funding method, without a first-transfer offer?
- Read the provider's statement: fees
- What transfer limit and verification requirements apply to your account and payout method?
- Read the provider's statement: limits
- Which delivery option applies, and when does the quoted delivery time begin?
- Read the provider's statement: how long transfers take
- Which entity provides this transfer and what does it say about customer-money protection?
- Read the provider's statement: how customer money is protected
- Which identity, address and source-of-funds documents will you need for this transfer?
- Read the provider's statement: documents and verification
Check the firm on the FCA Register · Check the cost of a quote you already have
What Taptap Send says about its regulation
Source: www.taptapsend.com (Taptap Send's own website) · Fetched 26 October 2026 · quoted word for word · How we collect this
Our FCA firm reference number is 900842. Our company number is 10416468.
We are a UK company which is authorised and regulated by the Financial Conduct Authority under the Electronic Money Regulations 2011 to issue electronic money and provide payment services. Our firm reference number is 900842 and our Company number is 10416468.
© Taptap Send UK Limited, Registered in England and Wales, Company Number 10416468, Registered Office Epworth House, 25 City Road, Shoreditch, London, EC1Y 1AA.
From /en/licenses
Taptap Send UK Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference Number 900842, for the issuing of electronic money.
From /en/licenses
What Taptap Send says about its service
Source: help.taptapsend.com (Taptap Send's own website) · Fetched 26 October 2026 · sentences quoted word for word · How we collect this
Where it sends money
Source context: How do I send money from the UK?
Taptap Send covers transfers to 80+ countries in Africa, the Americas, Asia, Europe, and the Middle East.
- Headline coverage: country and currency counts do not confirm a particular UK-origin route.
Send money to over 80 countries at a great exchange rate
- Conditions apply in this sentence: check the linked page for the full terms.
- Headline coverage: country and currency counts do not confirm a particular UK-origin route.
Source context: What is Taptap Send?
Taptap Send is a mobile app that lets you send money quickly, securely, and affordably to more than 80 countries in Latin America, Africa, and Asia.
- Headline coverage: country and currency counts do not confirm a particular UK-origin route.
How recipients are paid
Source context: How do I send money from the UK?
With Taptap Send, you can send money from the United Kingdom directly to bank accounts, mobile wallets, and cash pick-up locations abroad.
Source context: Send money to Bangladesh — fast transfers to BKash, Nagad, Rocket and any bank
Transfer to bKash, Nagad or Rocket mobile wallets, any Bangladeshi bank, or cash pickup at BRAC Bank, Islami Bank and others.
Source context: How can I send money to Colombia?
You can send money via Taptap Send to bank accounts at Bancolombia, Davivienda, Nu Bank, and Grupo Aval banks in Colombia.
How long transfers take
Source context: Your fast, secure and low-cost way to send money to Bangladesh
95% of our transfers are received in under 5 minutes!*
- Conditions apply in this sentence: check the linked page for the full terms.
Source context: How long does it take for the transfer to arrive in Brazil?
Over 90% of transactions are processed in seconds.
- Conditions apply in this sentence: check the linked page for the full terms.
Source context: Incorrect information in the recipient's details:
If the recipient's name is misspelled, a first or last name is missing, or the account number is incorrect, this will trigger a manual review by the bank, which may take up to 4 days. +
Fees
Source context: How much does it cost to send money?
Fees depend on where you're sending.
Source context: How much does it cost to send money?
For some destinations, a transfer fee applies, you'll see the exact amount before you confirm.
Source context: How much does it cost to send money?
For others, there's no transfer fee, but we make a small margin on the exchange rate.
Limits
Source context: How much money can I send to Guatemala?
Transaction limit: up to $2,500 USD
How customer money is protected
Source context: Your money is protected
Instead, we protect your funds through a process called safeguarding.
Source context: Your money is protected
Safeguarding means that we keep your money in a safe bank account while we process your transfer.
Source context: [New] Taptap Send User Agreement
We safeguard any money we hold for you until you pay it out to a recipient or we refund it to you.
Documents and verification
Source context: [New] Taptap Send User Agreement
3.3.1. to provide us with accurate and truthful information about your and the designated recipient’s identity and any identity documents we ask for;
Source context: [OLD] Taptap Send User Agreement
3.2.1. to provide us with accurate and truthful information about your and the Recipient’s identity and any identity documents we ask for;
Source context: What are my sending limits at Taptap Send? — How do the fixed limits work?
We'll ask you to upload a source of funds document before the transfer can go through.
From /en/fees-and-pricing/what-are-my-sending-limits-at-taptap-send
Companies House record
Source: Companies House · Fetched 26 October 2026 · values copied as returned · How we collect this
- Registered name
- TAPTAP SEND UK LIMITED
- Company number
- 10416468
- Company status
- active
- Incorporated
- 7 October 2016
- Registered office
- Epworth House, 25 City Road, London, EC1Y 1AA, England
- SIC codes
- 64999
- Latest accounts made up to
- 31 December 2025
- Next accounts due
- 30 September 2027
- Accounts overdue (as recorded by Companies House)
- No
Persons with significant control
None listed at Companies House.
How this company was identified: Company number taken from the regulatory statement on the provider's own website. It was the only stated company whose registered name is the trading name plus a legal-form suffix, or whose statement carries the FCA reference number the provider's homepage gives. Contains public sector information licensed under the Open Government Licence v3.0. Source: Companies House. Names are shown as published on the public register; see our privacy notice.
Ownership, accounts and filings
Source: Companies House · Fetched 26 October 2026 · values copied as filed · How we collect this
Who owns the company
No current corporate owner was returned from the company’s persons with significant control. Check the register at Companies House.
Corporate owners recorded as persons with significant control, copied as Companies House records them and followed up the chain only while each is a single owner registered there under the same name. Individuals are not shown.
Figures from the latest accounts
The latest accounts, made up to 31 December 2025, were not filed in a machine-readable form, so no figures are copied here. See the filing at Companies House.
Registered charges
6 registered, of which 3 satisfied and 3 not recorded as satisfied. See the charges
A charge is security a company gives a lender, such as a debenture or mortgage.
Previous company names
- SEGOVIA TECHNOLOGY UK LIMITED · 7 October 2016 to 9 August 2019
Filing timeline (30 most recent filings shown)
- 1 October 2026Confirmation statement filed
- 13 August 2026Accounts filed, made up to 2025-12-31
- 20 April 2026Charge registered or updated
- 17 October 2025Confirmation statement filed
- 28 August 2025Accounts filed, made up to 2024-12-31
- 26 June 2025Charge registered or updated
- 7 June 2025Share capital filing
- 6 January 2025Accounts filed, made up to 2023-12-31
- 18 October 2024Confirmation statement filed
- 15 January 2024Accounts filed, made up to 2022-12-31
- 15 January 2024Company incorporated
- 4 January 2024Resolution filed
- 19 December 2023Charge registered or updated
- 29 November 2023Charge registered or updated
- 29 November 2023Charge registered or updated
- 11 October 2023Confirmation statement filed
- 11 October 2023Charge registered or updated
- 3 January 2023Accounts filed, made up to 2021-12-31
- 18 October 2022Confirmation statement filed
- 7 January 2022Share capital filing
- 7 October 2021Confirmation statement filed
- 14 September 2021Accounts filed, made up to 2020-12-31
- 6 August 2021Share capital filing
- 6 August 2021Charge registered or updated
- 25 May 2021Share capital filing
- 3 February 2021Charge registered or updated
- 21 December 2020Charge registered or updated
- 30 November 2020Registered office address changed
- 26 November 2020Charge registered or updated
- 9 October 2020Confirmation statement filed
Contains public sector information licensed under the Open Government Licence v3.0, source Companies House.
Complaints to the Financial Ombudsman Service
Source: Financial Ombudsman Service, half-yearly business complaints data · Fetched 26 October 2026 · figures copied as published · How we collect this
Figures for TAPTAP SEND UK LIMITED, the registered company behind Taptap Send. They cover complaints about all of the company’s products, not only international transfers.
| Period | Total new cases | Total % of cases upheld | Total proactive settled resolved |
|---|---|---|---|
| H1 20261 January to 30 June 2026 | 71 | 15% | — |
| H2 20251 July to 31 December 2025 | Not in the published data for this period | ||
- New cases, Banking & Credit (H1 2026)
- 71
- % of closed cases upheld, Banking & Credit (H1 2026)
- 15%
Across all businesses in H1 2026, the Ombudsman states: “Average % of cases upheld = 26%”.
“Upheld” means the Ombudsman decided in the consumer’s favour. A business is linked to a provider only when the Ombudsman publishes it under exactly the registered company name we hold from Companies House. Contains public sector information licensed under the Open Government Licence v3.0. Source: Financial Ombudsman Service, business complaints data H1 2026.
Changes we have recorded
Each week software compares the latest public records with the previous week’s and logs what changed.
- 26 October 2026Complaints data published for H1 2026 changed · Financial Ombudsman Service
Data coverage
This profile is compiled automatically. Each item appears only once it has been collected from the stated source, and carries the date it was fetched. FCA status, restrictions and agents are available through the live register lookup; they are not imported into profiles. Missing service information describes a gap in our collection.
Show every item and its source (13 of 15 profile fields have source material)
Identity
- Registered company name
- Source material collected · Companies HouseCopied from the source by software
- FCA number, as stated by the provider
- Source material collected · Provider websiteQuoted word for word, with a link to the source
- Company number, incorporation date, registered office
- Source material collected · Companies HouseCopied from the source by software
- Persons with significant control
- Source material collected · Companies HouseCopied from the source by software
Regulation
- Provider's regulatory statement
- Source material collected · Provider websiteQuoted word for word, with a link to the source
- Status, restrictions and requirements
- Live lookup only · FCA RegisterQuoted word for word, with a link to the source
- Registered agents (count)
- Live lookup only · FCA RegisterCopied from the source by software
- How customer money is safeguarded
- Source material collected · Provider terms and conditionsQuoted word for word, with a link to the source
Financial health
- Latest accounts date, overdue accounts flag
- Source material collected · Companies HouseCopied from the source by software
- Revenue and profit (where filed)
- No source material collected · Filed accounts at Companies HouseCopied from the source by software
Complaints
- Complaint volumes and uphold rate (where published)
- Source material collected · Financial Ombudsman ServiceCopied from the source by software
Product
- Countries and currencies served
- Source material collected · Provider websiteExtracted by software, shown with the exact wording it came from
- Service availability
- No source material collected · Provider websiteExtracted by software, shown with the exact wording it came from
- Delivery times and payment cut-offs
- Source material collected · Provider websiteExtracted by software, shown with the exact wording it came from
- Payout methods (bank, cash pickup, mobile wallet)
- Source material collected · Provider websiteExtracted by software, shown with the exact wording it came from
- Fees, limits, minimums
- Source material collected · Provider websiteExtracted by software, shown with the exact wording it came from
- ID documents required
- Source material collected · Provider websiteExtracted by software, shown with the exact wording it came from
We do not test providers or rate them. This profile shows no exchange rates, and says nothing about Taptap Send that its public records and its own website do not.
About this profile
Compiled automatically by IMTUK from the sources shown on this page. Site owner: Matt Woodley. Provider quotations are their own claims; collection and classification are not independent verification of the service.
Listing is free and no provider can pay for its data fields or position. Methodology · How we get paid · Report an error · Are you Taptap Send?